Office Policies

All sessions are scheduled by appointment. Initial evaluations are scheduled for 90 minutes. Ongoing psychotherapy sessions are scheduled for 50 minutes. Medication management (pharmacotherapy) visits are scheduled for 30 to 50 minutes with frequency depending upon your needs and medical necessity. If you are late to your appointment, we will still conclude at the scheduled time. If you are 30 or more minutes late, you may need to reschedule your appointment and will be charged the usual appointment fee.

If you are unable to keep an appointment, please be sure to cancel at least two business days (48 hours) in advance or you will be charged the full amount for that session. Please be aware that insurance companies generally do not reimburse for a cancelled session.

As of now, this office does not contract with any insurance carriers. You will receive a bill from a billing service (Medical Office Services, Inc.) on a monthly basis. Methods of payment include check or credit card. (There will be a $15 service charge for returned checks.)

Your invoice statement will include all of the information necessary for you to submit an out-of-network claim to your insurer for reimbursement. You are solely responsible for payment of your medical care, regardless of what your insurance company agrees to reimburse.

It is my policy to refill prescriptions when you are seen in person at a scheduled appointment. In the event that you run out of medication before your next scheduled appointment, please call my office at 312-508-3475 and leave a message with your full name, date or birth, medication name, dosage, frequency of administration of the medication, and pharmacy telephone number.

Please allow two business days for me to process your request. Stimulant medication refills may take up to five days to process.

If you need to reach me between appointments, please call 312-508-3475 and leave a message with your telephone number and times when you may be reached. I will do my best to return your call within one business day. If your call is urgent, I will do my best to return your call within three hours, if possible.

Because communication by e-mail and text message is not secure and may compromise your privacy, I request that you only use e-mail or text messaging for scheduling matters. Please do not use e-mail or text messaging in the event of an emergency, to request prescription refills, or to communicate confidential information.

I will do my best to return calls as soon as possible. However, I do not provide crisis or emergency services. Please do not use e-mail or text messaging in the event of an emergency. In the event of an emergent situation that cannot wait, please call 911 or go to your nearest emergency department. Once the situation has stabilized, please call me at 312-508-3475.

On occasions when I am away from my practice, I will inform you in advance and the message on my outgoing voicemail message will direct you to the doctor providing coverage for my practice.

I utilize the electronic medical software NTreatment to maintain a clinical chart for each patient. Information in the chart includes a description of your condition, diagnosis, treatment, and progress. Additionally, the chart may include any information that is disclosed to me by a patient during a session. Primary features of this software include:

• Appointment scheduling
• Private data (including notes)
• Secure messaging between doctor & patient
• Automated appointment reminders via text or e-mail message (if elected)

Once you have scheduled a new patient appointment with me, you will receive an e-mail message to set up an account on the Patient Portal. The portal is password protected, HIPAA compliant, and viewable only by me.

Please print, review, fill out, and sign the following forms and either fax them to Dr. Rovner’s office or bring them to your first appointment.

• Office Policies and Procedures
• HIPAA Privacy Policy and Consent
• Patient Medical History